Frequently Asked Questions
Contact & Customer Support
Shipping & Delivery
Tracking & Order Support
Subscriptions
International Shipping
Membership, Wholesale & Practitioner Accounts
International Websites
Stock Availability
Discounts & Promotions
Training
Contact & Customer Support
How do I contact customer service in Canada or the USA?
Canada / US: customerservice@mandpna.com | Toll Free CA: 1.888.464.6775 | Toll Free US: 1-855-674-6776. Orders are not processed on weekends or holidays in the USA or Canada. All orders are processed within 1–5 days.
How can I contact you?
If you have any problems with your order or would like to provide feedback (positive or otherwise), please email us at info@mandp.com.au.
Shipping & Delivery
When will my order ship?
Your order will be dispatched within one business day. Once Australia Post releases the tracking number, it will be emailed to you—please note this may take up to 48 hours after dispatch. Delivery times may vary depending on your location.
How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
Tracking & Order Support
How to track my order?
Please track your order at our Tracking page: https://auspost.com.au/
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or email us at info@mandp.com.au.
Subscriptions
Pause/Cancel my Subscription
To cancel/pause your subscription, please log in to your account at Vital Everyday. Then click on "Manage Subscription," where you will have the option to cancel or pause your subscription. Confirm the cancellation to complete the process.
Which brands have Subscribe and Save and how much are their discounts?
At the moment, Martin & Pleasance offers Subscribe and Save on 7 brands. Here is the breakdown.
Vital - Up to 32% off
Harmony / Rest&Quiet / Ener-C / Herbal Cream / Anipal - 25% off
Green Nutritionals - 22% off
If you need us to open to more brands, please send your request to customerservice@mandp.com.au.
Thank you very much.
International Shipping
What are the shipping costs and delivery times for international orders?
The shipping fee is A$30–60 to ship internationally from our warehouse in Melbourne, Australia. Delivery usually takes two weeks, though may take longer during busy periods. Join our Pegasus Club for a 20% discount and free shipping on international orders over A$149 - Simply scroll the bottom of our homepage and enter your email address martinandpleasance.com - You will then see the membership pricing after logging in using the same email address.
Do you ship internationally like Canada, United States, United Kingdom, Europe, Japan, Singapore, Saudi Arabia etc?
Yes, we ship to most countries. If you don’t see your country on our list, please contact us for further help. Please refer to this page for full details.
https://www.martinandpleasance.com/policies/shipping-policy
[26th May 2026] Australia Post has resumed shipping to the Middle East countries like Qatar, UAE and Israel. Unfortunately, we still wait for Saudi Arabia. Our sincere apologies for the delay.
The shipping fee is A$30-60 from our warehouse in Melbourne, Australia.
It usually takes two to three weeks to arrive. However, during the shopping peak period, it might take a bit longer.
Don’t forget to join our Pegasus club so you can enjoy lots of benefits, including free training courses, a 20% discount and FREE shipping for international orders above A$149.
https://www.martinandpleasance.com
(simply enter your email in the box at the footer)
Membership, Wholesale & Practitioner Accounts
How to sign up for membership and log in to enjoy my membership pricing?
You can sign up for a Pegasus membership for free by
(1) scrolling to the bottom of our homepage martinandpleasance.com,
(2) enter your email address and
(3) logging in using the same email address via this link https://geni.us/my-account.
You should see the new pricing after logging in.
Similarly, for wholesalers and practitioners, kindly apply for your accounts via the links below. Please take note that your online accounts do not have credit terms and will require you to pay upfront.
Option 1 - Over-the-counter products ONLY (like Schuessler Tissue Salts, Zen etc) - https://www.martinandpleasance.com/pages/wholesale-practitioner-account-registration-form
Option 2 - Homeopathic (like First Aid Kits) + over-the-counter products - https://www.martinandpleasance.com/pages/practitioner-registration
Lastly, if you would like to have a net30 account, kindly contact our accounts team at Accounts@mandp.com.au
International Websites
Are there local websites for customers in the UK, Norway, or North America?
UK: https://schuesslertissuesalts.uk/ or https://vitaleveryday.co.uk/ | Norway: https://vitaleveryday.no | Canada: https://martinandpleasance.ca | USA (Ener-C): https://www.ener-life.com/ | USA (Vital): https://vitaleveryday.co/ | USA (Schuessler): https://schuesslertissuesalts.co
Stock Availability
Out of stock/ when will restock/ when will available / back in stock
While we can’t give a date just yet, we’re working to replenish our stock as soon as possible. If you would like to be notified when a product is back in stock, simply visit the product page and click the "notify me" button and we'll send you an email when the product is back in stock.
Discounts & Promotions
Any discounts for new customers or existing customers?
Please register for your Pegasus membership, log in and enjoy 20% off most ranges*.
*Bundle, On-Sale and Homeopathic Dispensary products are excluded.
Any promotions on your website?
🎁 Free Gifts with Your Order – Limited Time Only!
We’re running special free gift promotions for a limited time.
👉 Visit our homepage to see the latest offers!
Training
What training offers are available with online orders?
Here are our current offers. Please confirm with our team for the latest list. customerservice@mandp.com.au
(1) Anyone ordering Tissue Salts over $99 receives Level 1 and Level 2 training free. You don't have to add them to your cart. The system will detect and send them to you via email.
(2) Anyone ordering Homeopathic products over $99 receives first aid training free.
(3) Anyone ordering Tissue Salts over $250 receives Level 6 free.
(4) Anyone ordering Bach Flower products over $99 receives introductory Bach Flower training free.
(5) Please take note that Level 3 orders include a free bundle of 12 single Tissue Salts.
Level 4 orders include a free bundle of Comb 5 Spray, Rest&Quiet Stress Spray, and Mixed Berry Pastilles.
Level 5 orders include a free pack of 3 women's phase bundles.
(6) All Ainsworth kit buyers also receive a complimentary 4-module training from Tony Pinkus, owner of Ainsworths.




